Our experience in training longs for more than 20 years.
We can develop & provide any kind of training in our expertise, based on our practical knowledge and experience as HR professionals and trainers.
We can ensure the whole training process from Training Needs and Gaps Analysis (TNA), Setting of training objectives, Designing of training programs, Implementation, and Evaluation of the training effectiveness.
So, our experts can evaluate your training needs on corporate, team and individual level, based on your corporate goals or needed competencies, can propose training solutions, can develop tailor-made training programs, and can ensure that your training budget is spent in well-targeted and efficient way.
Our Training Catalogue is based on core training programs, but not limited to:
- Communication from A to Z (basic and advanced communication training)
- Psychology of communication
- The 4 Ps (Presentation skills - basic and advanced training)
- Lead by heart (Leadership skills)
- The wise manager (Management skills)
- Security with Smile (special Customer care program for Security teams)
- THE Team (Team work skills)
- Turn conflict into collaboration (Conflict management skills)
- GUEST service (Customer service skills)
- Time and stress management
- Creativity workshop (based on Whole Brain theory)
- Work-Life Balance
- Train the Trainer (basic and advanced training)
- Be prepared (Change management skills)
- Effective project management (Project management skills)
For other training, please send a request.
Leadership Excellence Program
“The LEAD”
(Leadership for Excellence, Acceleration of results and strategic Development)
The Leadership Curriculum explores the key elements of leadership, showing how leadership is different from management and by comparing effective and ineffective leadership behaviors. During this interactive development program in two modules, the participants will develop the skills needed to build a successful team, to motivate, coach and assess people to get them on-board with their goals and strategies as well as to build some personal skills to cope with the day-to-day challenges in the business.
We use different training methods as simulation games, exercises, group work, case studies, etc. to practice behaviors of highly effective leaders. The program concludes with reflections on what the participants have learned and an action plan that will help them apply the insights they gained during the program.
The participants will receive a Leadership Certificate after successfully completing the program.
Module 1: The Road to Success
- Effective communication – 2 days
- Creating the best team – 2 days
- Manager vs. Leader – 2 days
- Motivation workshop – 2 days
Project work for concluding Module 1 (to be discussed acc. to the customer’s needs)
Module 2: Management excellence
- Change management – 2 days
- Project management – 2 days
- Effective presentation – 2 days
- Management creativity workshop – 2 days
Project work for concluding Module 2 (to be discussed acc. to the customer’s needs)
At the end of the program, the participants will create their own Action plan for personal development as leaders.
Additional training and workshops (upon customer’s request)
- HR skills for leaders (incl. Competency based HR management, TNA, performance appraisal, etc.) - 2 days
- Management by goals - 1 day (workshop)
- Leadership standards and commitments - 1 day (workshop)
- Effective presentation for leaders - 2 days
- Time & Stress management – 2 days
- Conflict management workshop – 1 day
- Decision making workshop – 1 day
- Effective meetings workshop – 1 day
- Project management workshop – 1 da
All the workshops provide additional possibility for practice of the theory.
Train the Trainer
- Basic - 5 days
- Advanced - 3 days
Certification – 1 day preparation & 1 day presentation
Aviation Customer Service Excellence program
- Development of Culture of service - 1 day (incl. introduction to Neuromarketing, customer service standards, helping & hindering factors, etc.)
- Communication skills in Customer service - 2 days
- GUEST approach in customer service - 2 days (incl. dealing with different and difficult customers, dealing with complaints, etc.)
Additional option: Workshop for creating of internal Customer service program & Standards
Aviation HR Excellence program
Module 1: Communication skills for HR - 1 week
- Art of communication in HR - 2 days
- Conflict management - 1 day workshop
- Effective presentations - 2 days
Module 2: HR Fundamentals - 2 weeks
- Introduction to HR Management - 1 day (incl. HR roles & responsibilities, main principles, business discipline role, business partner role)
- Competency-based HR Management - 2 days
- Recruitment & Selection - 2 days (incl. recruitment channels, selection methods and instruments, assessment centers, etc.)
- Managing Employees Performance - 1 day (incl. development of performance management systems, creating a positive performance culture, APA, SWOT, 360, etc.)
- Training & Development - 2 days (incl. TNA & Career development approaches)
- Motivation & Engagement (How to improve the Employees experience in the company) - 2 days (incl. HR approaches and responsibilities for staff motivation and retention, staff wellbeing, induction, recognition & rewarding, internal communication, succession planning, youth programs, etc.)
Module 3: HR Excellence skills - 2 weeks
- Change management for HR - 2 days
- Project management for HR - 2 days
- Time management - 1 days
- Work-Life Balance approach - 2 day
- Creativity workshop - 2 days
- Stress management - 1 day
Module 4: HR Lead (only for Head of HR)
- Development of HR concept & strategy - 1 day
- HR KPIs - 1 day
Certification - 1 week project work (distance preparation and presentation)
Our training methodology:
- Presentations
- Brainstorming
- Group discussion
- Tests
- Case studies
- Simulation games
- Group and individual exercise
- Role plays
- Training films
We can also support you in organizing different workshops and knowledge events.